TCN Named a Product Challenger in 2022 ISG Supplier Lens(TM) Touch Heart as a Provider – CX Europe and U.Okay. Record

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TCN Named a Product Challenger in 2022 ISG Supplier Lens(TM) Touch Heart as a Provider – CX Europe and U.Okay. Record

Oct 25, 2022 (PRNewswire by way of COMTEX) —
PR Newswire

ST. GEORGE, Utah, Oct. 25, 2022

TCN has been named a product challenger in reputation of the corporate’s efficient implementation of answers for touch facilities in Europe and the U.Okay.

ST. GEORGE, Utah, Oct. 25, 2022 /PRNewswire-PRWeb/ — TCN, Inc., an international service of a complete cloud-based name middle platform for enterprises, touch facilities, BPOs, and assortment businesses, introduced lately that it’s been known as a product challenger within the 2022 ISG Supplier Lens(TM) Touch Heart as a Provider (CCaaS) – CX Europe and U.Okay. record.

The find out about specializes in cloud-based platforms and get in touch with middle answers of present CCaaS suppliers with complicated era related to fashionable trade requirements throughout Europe and the U.Okay. The find out about evaluates 21 other answers and instrument suppliers in accordance with their platform features, open structure, AI and system finding out features, together with pace, reliability, scalability and embedded analytics and the total high quality of the answers presented.

“It’s an honor to be known as a 2022 product challenger in a rising marketplace like Europe and the U.Okay.,” stated McKay Fowl, advertising and marketing director at TCN. “Our function at TCN is to offer loyal and scalable answers adapted to every of our shoppers. We know the way crucial turning in the most efficient customer support conceivable is for those organizations, so offering them with the answers they want is, and at all times has been, a most sensible precedence.”

The record highlights TCN’s strengths in that specialize in mid-markets with trendy fee phrases, its intuitive and scalable name middle instrument platform, TCN Operator, and trade vertical protection. The record additionally emphasised that the versatility and straightforwardness of tailoring have allowed the platform to be simply followed every time a brand new vertical is used. TCN Operator is a scalable platform that lately serves 1,500 shoppers and a couple of,000 manufacturers throughout more than a few industries and programs.

“TCN’s cloud-based supply fashion lets in shoppers to simply scale and alter to evolving industry wishes,” stated Kenn Walters, world lead analyst and government guide at ISG. “The open structure coupled with in depth automation features make for an especially efficient and trendy platform.”

TCN’s flagship cloud-based touch middle platform, TCN Operator, includes a holistic set of easy-to-use, automatic agent gear and complicated apps for omnichannel communications, staff engagement, compliance & records control, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.

To obtain a customized model of the record, seek advice from https://www.tcn.com/isg-europe-uk-report/

About TCN
TCN is an international service of a complete, cloud-based name middle platform for enterprises, touch facilities, industry procedure outsourcing companies (BPOs) and assortment businesses. Based in 1999, TCN combines a deep working out of the wishes of name facilities with a singular way to pricing – no contracts, per 30 days minimums or repairs charges – that helps speedy scaling and immediate flexibility to converting industry wishes. TCN’s flagship platform for touch facilities, TCN Operator, includes a holistic set of easy-to-use, automatic agent gear and complicated apps for omnichannel communications, staff engagement, compliance & records control, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. Its suite of compliance gear is helping companies meet the necessities of the Phone Client Coverage Act (TCPA) and different state and federal rules, together with new and up to date debt assortment laws issued via the Client Monetary Coverage Bureau. TCN Operator integrates seamlessly with main APIs and is on the market to brokers with visible impairments. TCN is depended on via Fortune 500 firms and enterprises of all sizes in more than one industries in many nations. For more info, seek advice from https://www.tcn.com/ and apply on Twitter @tcn.

About ISG Supplier Lens(TM) Analysis
The ISG Supplier Lens(TM) Quadrant analysis collection is the one provider service analysis of its variety to mix empirical, data-driven analysis and marketplace research with the real-world enjoy and observations of ISG’s world advisory staff. Enterprises will discover a wealth of detailed records and marketplace research to assist information their choice of suitable sourcing companions, whilst ISG advisors use the studies to validate their very own marketplace wisdom and make suggestions to ISG’s undertaking shoppers. The analysis lately covers suppliers providing their products and services globally, throughout Europe, in addition to within the U.S., Canada, Brazil, the U.Okay., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with further markets to be added at some point. For more info about ISG Supplier LensTM analysis, please seek advice from this webpage.

A spouse analysis collection, the ISG Supplier LensTM Archetype studies, be offering a first-of-its-kind analysis of suppliers from the standpoint of explicit purchaser sorts.

Media Touch

Jodie Booras, Gabriel Advertising and marketing Crew (for TCN), (619)564-9306, [email protected]

SOURCE TCN

COMTEX_417358684/2454/2022-10-25T06:00:11

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